Thank you for allowing us to care for you and your animals.

Because of the steadily increasing volume of online pharmacy authorization requests, we are updating our policy effective September 1, 2026.

Our Policy Going Forward

•Products we do not carry or cannot source: We will always authorize these prescriptions at no charge.

•Products we supply: Each patient is allowed two (2) free courtesy authorizations per calendar year. Beginning with the third authorization request in the same year, a $20 authorization fee will be charged for each additional request.

•Payment method required: We cannot process any authorization (free or paid) unless a valid payment method is on file.

How to avoid the fee: Simply purchase the product through our practice. When you do, you also receive our follow-up guidance on proper use and any needed monitoring — something online pharmacies cannot provide.

One-time return incentive: If you have previously ordered prescription products online, we will gladly apply a $25 credit toward your next order placed through us (one-time use per client).

Important notes

•A current Veterinarian-Client-Patient Relationship (VCPR) and recent examination must be on file before any prescription can be authorized.

•Authorizations are provided only when the product is medically appropriate for the patient.

We appreciate your understanding. This change lets us protect the limited time we have available for actual patient care while still supporting you when we truly cannot supply a needed product.

Please don’t hesitate to reach out if you have questions.

Mobile Vet Service